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All-Best Milling is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located.For 20 years,Monica was the office assistant.She was hired to fill a position that involved keeping track of customers' orders and purchasing supplies.After Monica retired,the company hired another office assistant to perform the same tasks.Soon afterward,however,the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems,no one was taking responsibility and helping them as Monica had.What problem with job analysis is most likely to have occurred when Monica retired?


A) All-Best should have engaged in downsizing so fewer employees could get the work done.
B) When hiring the new employee,All-Best failed to use the fixed job description found on O*Net.
C) All-Best Milling wasn't adaptable,although its environment was subject to change.
D) Monica took on customer service duties,but the job description didn't reflect the change.
E) The company didn't prevent Monica from changing her job based on personal preferences.

F) A) and B)
G) A) and C)

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Job design is the process of defining how work will be performed and what tasks will be required in a given job.

A) True
B) False

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Job analysis is so important to HR managers that it has been called the building block of everything that personnel do.List and describe the instances that demonstrate the advantages of using job analysis in various HR activities.

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Almost every human resource management p...

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In the past,hospitals deferred to physicians' judgments in how they carry out their work.More recently,hospitals have begun asking surgical teams to use pre-surgical checklists aimed at avoiding miscommunications and oversights.From a job design perspective,why is this aspect of work flow an appropriate one for a hospital to focus on?


A) Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe.
B) Simplifying work is especially important when jobs are challenging and employees are poorly trained.
C) When jobs are complex and challenging,job design should focus on motivational issues such as autonomy.
D) Simplifying the mental demands of the jobs may enable a hospital to replace high-priced physicians with technicians.
E) Use of checklists will limit the amount of memorization and information required by a surgical team.

F) All of the above
G) A) and B)

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Sharon,an HR manager,is considering methods of job analysis to introduce at her organization in order to improve the process of writing job descriptions.One option she is considering is the Position Analysis Questionnaire (PAQ) .Which of the following statements best explains a drawback of the PAQ that would be relevant to her objectives?


A) This method considers only the inputs of a work process,ignoring the outputs.
B) This method relies on fixed job titles and narrow task descriptions.
C) This method cannot be used to compare dissimilar jobs.
D) This method allows people with very basic reading skills to fill out the questionnaire.
E) This method provides descriptions that are rather abstract.

F) A) and B)
G) A) and C)

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Which of the following is the objective of job enlargement?


A) to make jobs less repetitive and more interesting
B) to increase efficiency by identifying the best way to perform a job
C) to decrease the burden of decision-making responsibilities for employees
D) to assess the relative dollar value of each job to an organization
E) to decrease the impact a job has on the lives of other people

F) A) and C)
G) A) and E)

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Anthony,an HR manager at Synergy Inc. ,wishes to design jobs that do not exceed the mental capabilities and limitations of employees.To do so,Anthony would most likely have to ______.


A) allow employees to opt for a compact workweek schedule
B) control autonomy and stress error-free work
C) increase the amount of reporting requirements and documentation
D) train employees to multitask and self-manage teams
E) reduce the information-processing requirements of a job

F) None of the above
G) B) and D)

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Job analysis can only be performed by certified external analysts of the U.S.Department of Labor.

A) True
B) False

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The Occupational Information Network relies on fixed job titles and narrow task descriptions to describe the occupational requirements.

A) True
B) False

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Steve contends that a manager conducting a job analysis is required not only to define jobs when they are created but also to detect changes in jobs.What is the validity of Steve's argument?


A) Errors in job analysis have multiple sources,but most result from outdated job descriptions.
B) Today's workplace is more or less inflexible and is not constantly subject to change.
C) People imagine jobs to be unstable,whereas jobs actually do not change or evolve over time.
D) Changes in jobs occur only when there is a change in the descriptions of jobs.
E) Steve's argument is incorrect because new jobs do not have job descriptions.

F) None of the above
G) B) and D)

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Joe's Restaurant,a pizza chain,is known for its quick service.To make a pizza,employees must prepare the dough and add the sauce and toppings.Cooking happens next,followed by packaging.In this scenario,the employees of Joe's Restaurant are engaged in _____.


A) work processes
B) task identities
C) group dynamics
D) job analyses
E) ergonomic activities

F) None of the above
G) B) and C)

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Marjorie has joined the HR department of Thomas Johnson Inc.as an intern.The organization plans on giving all newly hired site engineers copies of their job descriptions to help them understand what the organization expects of them.Marjorie has been given the task of conducting job analyses and creating job descriptions for the site engineers.Which of the following should Marjorie consider while creating the job descriptions?


A) Job descriptions do not include the job title.
B) Job descriptions focus on the qualities or requirements a person performing a job must possess.
C) Job descriptions contain only a brief statement that represents the set of responsibilities.
D) Job descriptions contain detailed specifications of the tasks involved in carrying out each duty.
E) Job descriptions are lists of the knowledge,skills,abilities,and other characteristics that an individual must have to perform a job.

F) B) and D)
G) D) and E)

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Kidzi Inc.is a toy manufacturing company.As the new production manager,Andrew notices that the production unit has been underperforming.In an attempt to streamline the existing work flow,Andrew brings in an HR specialist to help him conduct a work flow analysis.Andrew describes to specialist the quantity and quality of products to be produced.What will the HR specialist have Andrew define next?


A) the raw materials required
B) the number of employees needed
C) the work processes used to generate the end product
D) an inventory of equipment,facilities,and systems
E) the data and information required by the production unit

F) B) and D)
G) C) and D)

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In the Job Characteristics Model,task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

A) True
B) False

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Javier,a regional manager for a leading automobile company in the U.S. ,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation,which of the following outcomes should he expect?


A) increased efficiency
B) increased complexity
C) decreased repetitiveness
D) increased skill requirements
E) decreased specialization

F) B) and D)
G) A) and E)

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Identify the step that can be taken by an organization to enrich manufacturing jobs for its employees.


A) Divide tasks among employees in greater detail.
B) Carry out time-and-motion studies to identify the best way to perform a job.
C) Make the tasks repetitive and simple to avoid errors.
D) Give employees more authority to manage the production process.
E) Establish a centralized decision-making process.

F) A) and E)
G) B) and E)

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Which of the following is true of the Occupational Information Network (O*NET) ?


A) It provides listings of fixed job titles and narrow task descriptions.
B) It uses a common language that generalizes across jobs to describe the abilities,work styles,work activities,and work context required for various occupations.
C) It represents the first attempt made by the U.S.Department of Labor to match the demand and supply of labor.
D) It uses an online platform to provide information about available federal jobs.
E) It was created by the U.S.Department of Labor in the 1930s as a vehicle for helping the new public employment system link the demand and supply of skills in the U.S.workforce.

F) D) and E)
G) A) and E)

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Which of the following is a true statement regarding KSAOs?


A) KSAOs are characteristics of people and are not directly observable.
B) KSAOs and TDRs are the same thing.
C) In developing job specifications,considering all elements of KSAOs is unimportant.
D) The term stands for knowledge,skill,adaptability,and other characteristics.
E) KSAOs detail the tasks,duties,and responsibilities of a job.

F) A) and D)
G) All of the above

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Leeding Engines Inc.specializes in manufacturing internal combustion engines.Recently,Leeding has decided to create a division for the flexible fuel field.During this time,Mark,the HR manager,has been reviewing and updating job descriptions.With the knowledge that a new division of jobs will be created,what would be the appropriate course of action for Mark to take next?


A) Mark should amend the original job descriptions to say they all will eventually take on flexible fuel responsibilities.
B) Mark should take care to avoid including the titles of the jobs while formulating new job descriptions.
C) Mark should wait until the new employees are hired before creating the new job descriptions.
D) Mark should consider preparing new job descriptions since new jobs will be created in the organization.
E) Mark should reuse the old job descriptions for the new jobs,instead of creating new ones.

F) A) and B)
G) A) and E)

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Describe self-managing work teams.How is right job design associated with effective team work?

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Some organizations empower employees by ...

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