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Exam 7: Training Employees

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Question 41

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KYG Instruments,a firm that produces manufacturing equipment for various industries,experiences an influx of new sales employees due to a recent expansion.Despite possessing a vast amount of sales experience,most of the new employees perform poorly.This is because the new recruits possess inadequate technical knowledge about the products sold by KYG.To address the issue,the HR department decides to implement a training program using the instructional design process.As part of the process,the HR department's first step should be to

A) ensure that sales representatives do not feel undervalued.
B) identify what the sales representatives will need to learn.
C) identify senior product engineers to train the sales representatives.
D) chart the methods that should be used to train the sales representatives.
E) announce the objectives of the training program.

F) A) and D)
G) B) and D)

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Question 42

Multiple Choice

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In the context of planning a training program,even though it is time consuming,putting together a _____ is worthwhile because it helps an organization clarify training objectives,compare vendors,and measure results.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) requirements specification document
E) request for proposal

F) A) and B)
G) A) and C)

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Question 43

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Identify a guideline that helps increase the readability of training materials.

Ionia Inc.uses simulators to train its cable installers.Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills.The training manager investigated and identified the source of the problem.Which of the following would be the most likely source?

All Natural Goods hired Peter to maintain inventory records and Pam to place orders for new inventory when stocks run low.So that the warehouse can continue to function when either is on vacation,the company trained Peter to place orders and trained Pam to maintain inventory records.Which of the following training methods does this situation illustrate?

Presentation methods are preferred over hands-on training methods in helping trainees handle interpersonal issues.

Identify the main purpose of diversity training programs that focus on attitudes.

Action learning uses challenging,structured outdoor activities,which include difficult sports.

Which of the following forms of training prepares employees to perform their jobs effectively,learn about the organization,and establish work relationships?

An orientation program is training designed to prepare employees to perform their jobs effectively,learn about the organization,and establish work relationships.

Fernando is hired as a seasonal firefighter by the California Department of Forestry and Fire Protection.The training used to prepare Fernando for his firefighting job involves an online training module.In this game-like module,Fernando is virtually placed in a real-life scenario such as a garage fire or a restaurant fire,and his goal is to put out the fire and save as many lives as possible.This form of training is referred to as a(n) _____.

_____ refers to a process of systematically developing training to meet specified needs.

Discuss the three elements of a needs assessment process.

Effective training objectives include performance standards that are measurable.

An experiential program is a type of internship used to instruct new student employees.

Instructional design logically should begin with needs assessment.

In the context of principles of learning,which of the following is defined as the difficulty level of written materials?

_____ involves training sessions in which participants observe other people demonstrating the desired behavior,then have opportunities to practice the behavior themselves.

Matt,the training coordinator at Joaquim Solutions,inspected the written materials for a new training program and concluded that the materials were not very readable.Which of the following conditions would most likely lead Matt to this conclusion?

One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through _____.