Question 1

Ray,the CEO of Textiles Inc. ,believes the goals of the company must be divided into smaller departmental and individual goals.The accomplishment of these smaller goals will allow employees at all levels to contribute to accomplishment of the bigger goals of the company.In the context of measuring performance results,Ray's belief can be best justified using _____.

Accepted Answer

A)   total quality management
B)   the behavioral observational scale method
C)   the critical-incident method
D)   statistical quality control
E)   management by objectivesF) B) and C)
G) A) and B)

Question 2

Briefly describe a calibration meeting.

Accepted Answer

Political behavior occurs in every organ...

Question 3

When Xavier joined Big Tuna Corporation as its human resource manager,he was surprised to hear some of the executives repeatedly laughing over stories about how the company's founder ensured that his fraternity brothers moved into management positions.According to the stories,these employees had a routine of Friday-night drinks and basketball,during which time they painted rosy pictures of one another's accomplishments-stories that embellished the performance appraisals and influenced later staffing decisions.Xavier talked to some employees about performance management at Big Tuna and learned that the system was widely viewed as corrupt.What can Xavier do,besides discouraging the storytelling,to decrease the political behavior related to performance management?

Accepted Answer

A)   He should learn to accept political behavior,because it occurs in every organization.
B)   He should make sure that raters are accountable to each employee being evaluated.
C)   He should make sure appraisal results are directly linked to highly desirable rewards.
D)   He should persuade executives not to tolerate or ignore distorted ratings.
E)   He should train managers to list only the accomplishments their employees are aware of.F) B) and D)
G) A) and C)

Question 4

Which of the following is the last step in performance management process?

Accepted Answer

A)   defining performance outcomes for company division and department
B)   identifying improvements needed
C)   developing employee goals,behavior,and actions to achieve outcomes
D)   evaluating performance
E)   providing consequences for performance resultsF) D) and E)
G) A) and B)

Question 5

Identify a true statement about the mixed-standard scale.

Accepted Answer

A)   It is intended to define performance dimensions specifically using statements of behavior that describe different levels of performance.
B)   It uses several statements describing each trait to produce a final score for that trait.
C)   It may use 15 behaviors to define levels of performance.
D)   It lists traits and provides a rating scale for each trait.
E)   It involves comparing each employee with each other employee to establish rankings.F) A) and D)
G) A) and B)

Question 6

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Accepted Answer

A) True 
 B)False

Question 7

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following managers is using the most effective approach to conducting a performance feedback session?

Accepted Answer

A)   Alice focuses on her employees' personalities,as she helps each one work with her to solve problems.
B)   Rebekah tells each employee his or her ratings and then justifies each rating,citing specific behaviors.
C)   Colin goes through the evaluation form,point by point,telling why he provided the information in each item.
D)   Dan works with each employee to solve performance problems respectfully,focusing on behaviors.
E)   Estelle lets the employee voice his or her opinions,and then she replies with her assessment of the employee's personality traits.F) C) and E)
G) B) and C)

Question 9

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

Accepted Answer

A)   behaviorally anchored rating scale
B)   behavioral observation scale
C)   graphic rating scale
D)   mixed-standard scale
E)   forced-distribution scaleF) C) and E)
G) C) and D)

Question 10

Jade is giving feedback to an employee who hopes to move into a supervisory role someday.Which statement represents the most effective kind of feedback?

Accepted Answer

A)   You don't seem very motivated lately.
B)   You need to demonstrate stronger leadership if you want a promotion.
C)   You are well organized,and your coworkers really like you.
D)   Last week,when we had a problem,your comments shifted the team from complaining to problem solving.
E)   When we have problems,you have a great attitude,and that will help you as a supervisor someday.F) A) and E)
G) A) and C)

Question 11

The human resource department of Bio-Pharma Enterprises brings in a consultant to evaluate its performance management system.The consultant says he evaluated the validity of the system's performance measures and identified some deficiencies.What does the consultant mean?

Accepted Answer

A)   Some attitudes that are being measured are unrelated to success on the job.
B)   Results gathered in certain ways are inconsistent from one rater to another.
C)   Results gathered in certain ways are inconsistent over time.
D)   Some behaviors that contribute to business success are not being measured.
E)   The performance measures are too vague to provide useful guidance.F) B) and C)
G) A) and D)

Question 12

James was recently made the manager of his department at Patches Inc.He has to evaluate his subordinates' behavior in the next two weeks and is unsure if he should use the behaviorally anchored rating scale (BARS) or the behavioral observation scale (BOS) to assess their behavior.Which of the following characteristics of the two would help James decide the scale that would be most appropriate for him to use?

Accepted Answer

A)   A BARS asks the manager to rate the frequency with which the employee has exhibited the behavior during the rating period.
B)   A BOS discards many items in creating the rating scale.
C)   A BOS uses many instances to define the behaviors necessary for effective performance.
D)   A BARS is represented by ease of use and maintains objectivity efficiently.
E)   A BARS requires a large amount of information as compared to BOS.F) A) and B)
G) A) and C)

Question 13

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Accepted Answer

A) True 
 B)False

Question 14

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Accepted Answer

A) True 
 B)False

Question 15

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Accepted Answer

The five criteria for measuring the effe...

Question 16

Subordinate evaluations are the most appropriate to use for which of the following purposes?

Accepted Answer

A)   administrative
B)   investigative
C)   strategic
D)   developmental
E)   executiveF) A) and D)
G) B) and E)

Question 17

Besides a discussion of the employee's past behavior,what other topic(s) are most important to include in a performance feedback meeting?

Accepted Answer

A)   a description of the employee's personality
B)   the supervisor "telling and selling" the ratings
C)   opinions about other employees in the organization
D)   goal setting and a decision about when to follow up
E)   strategic planning and a link to personal goalsF) A) and D)
G) A) and C)

Question 18

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Accepted Answer

A)   Quality analysis
B)   Administrative planning
C)   Project management
D)   Strategic planning
E)   Performance managementF) D) and E)
G) A) and E)

Question 19

Barry,a human resource manager at Yenzen Hotels Inc. ,is considering the use of self-appraisals.Which statement describes a limitation on the validity of self-appraisals?

Accepted Answer

A)   There are no disagreements between a manager and an employee when self-appraisal is used.
B)   Self-rating is the most preferred source of performance appraisal information.
C)   Employees have a tendency to inflate their self-assessments.
D)   Self-appraisals serve as an ideal basis for administrative decisions.
E)   Self-appraisals are necessary for a 360-degree performance appraisal.F) A) and E)
G) A) and D)

Question 20

The _____ approach to performance feedback is used by most managers.

Accepted Answer

A)   problem-solving
B)   tell-and-sell
C)   tell-and-listen
D)   tell-and-train
E)   listen-and-sellF) A) and C)
G) All of the above

Exam 10: Managing Employees Performance

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

Correct Answer
verified

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct Answer
verified
The five criteria for measuring the effe...
View Answer

Subordinate evaluations are the most appropriate to use for which of the following purposes?

Correct Answer
verified

Briefly describe a calibration meeting.

Correct Answer
verified
Political behavior occurs in every organ...
View Answer

Barry,a human resource manager at Yenzen Hotels Inc. ,is considering the use of self-appraisals.Which statement describes a limitation on the validity of self-appraisals?

Correct Answer
verified

Besides a discussion of the employee's past behavior,what other topic(s) are most important to include in a performance feedback meeting?

Correct Answer
verified

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct Answer
verified

Correct Answer
verified

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct Answer
verified

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Correct Answer
verified

Which of the following is the last step in performance management process?

Correct Answer
verified

Correct Answer
verified

The human resource department of Bio-Pharma Enterprises brings in a consultant to evaluate its performance management system.The consultant says he evaluated the validity of the system's performance measures and identified some deficiencies.What does the consultant mean?

Correct Answer
verified

Jade is giving feedback to an employee who hopes to move into a supervisory role someday.Which statement represents the most effective kind of feedback?

Correct Answer
verified

Correct Answer
verified

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct Answer
verified

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Correct Answer
verified

The _____ approach to performance feedback is used by most managers.

Correct Answer
verified

Identify a true statement about the mixed-standard scale.

Correct Answer
verified

Which of the following managers is using the most effective approach to conducting a performance feedback session?

Correct Answer
verified

Exam 10: Managing Employees Performance

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

Correct AnswerverifiedShow Answer

Briefly describe the five criteria that measure the effectiveness of a performance management system.

Correct AnswerverifiedThe five criteria for measuring the effe...View AnswerShow Answer

Subordinate evaluations are the most appropriate to use for which of the following purposes?

Correct AnswerverifiedShow Answer

Briefly describe a calibration meeting.

Correct AnswerverifiedPolitical behavior occurs in every organ...View AnswerShow Answer

Barry,a human resource manager at Yenzen Hotels Inc. ,is considering the use of self-appraisals.Which statement describes a limitation on the validity of self-appraisals?

Correct AnswerverifiedShow Answer

Besides a discussion of the employee's past behavior,what other topic(s) are most important to include in a performance feedback meeting?

Correct AnswerverifiedShow Answer

The requirements for job success are clearly communicated to employees to protect against lawsuits.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct AnswerverifiedShow Answer

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Correct AnswerverifiedShow Answer

Which of the following is the last step in performance management process?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The human resource department of Bio-Pharma Enterprises brings in a consultant to evaluate its performance management system.The consultant says he evaluated the validity of the system's performance measures and identified some deficiencies.What does the consultant mean?

Correct AnswerverifiedShow Answer

Jade is giving feedback to an employee who hopes to move into a supervisory role someday.Which statement represents the most effective kind of feedback?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct AnswerverifiedShow Answer

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Correct AnswerverifiedShow Answer

The _____ approach to performance feedback is used by most managers.

Correct AnswerverifiedShow Answer

Identify a true statement about the mixed-standard scale.

Correct AnswerverifiedShow Answer

Which of the following managers is using the most effective approach to conducting a performance feedback session?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
The five criteria for measuring the effe...
View Answer

Correct Answer
verified

Correct Answer
verified
Political behavior occurs in every organ...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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