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Exam 10: Motivating Employees

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Question 141

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A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

A) True
B) False

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Question 142

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According to equity theory,employees are likely to ask:

A) How hard is the task?
B) If I accomplish the task,what's my reward?
C) If I do a good job,will it be worth it? What is fair?
D) Is my boss too autocratic?

E) B) and C)
F) A) and D)

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Question 143

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According to William Ouchi,two of the main features of the Japanese approach to management are individual decision-making and rapid promotions.

Alan tries to make life easy on his employees by telling them exactly what to do and how to do it.He believes that most of his subordinates are lazy,and will goof off if he doesn't keep an eye on them,so he spends much of his time monitoring their work.When he finds an employee who is not performing up to his expectations,Alan uses threats and punishment to increase the worker's motivation.Alan is a Theory X-type manager.

While Maslow's research categorized a person's needs in terms of higher order and lower order needs,Herzberg's research recognized that:

Management by objectives (MBO)is a goal setting theory model that sets goals by getting all employees active in the goal formulation process,committing employees to meeting the goals,and then monitoring performance.

Frederick Taylor believed that employees would be more productive if they were allowed to decide for themselves which methods at work to use.

Janis works for a local bakery.At one time,she loved the idea of becoming a head pastry chef,but now she is not sure that this is how she would like to spend her working career.Her current supervisor does not believe in breaks.And,lately,he stands next to her and instructs her as to how to roll out the bread dough and ice the cupcakes,as though she never learned these basic skills in culinary school.Just this morning,he commented loudly from the other side of the room,"You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of Janis' supervisor.

As a motivational technique,open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.

Herzberg found that factors that provided the highest level of motivation were mostly associated with:

Theory ____ assumes that the average person likes work,and has a relatively high degree of imagination and creativity.

Until recently,TrueTime International produced personal computers on an assembly line with each worker performing only one simple task.Three months ago,the company began allowing individual employees to assemble entire computers,test all of the components,and even install the software that TrueTime includes with each of its computers.TrueTime's new production method is an example of:

To be competitive,____________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called ________.

If "fun and stimulation" are rated as important job criteria by Millennials,which of the following might be a way to motivate this generation?

Inequity in the workplace is likely to result in:

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Fast Track Corporation moves employees from one job to another on a regular basis in order to improve motivation.Fast Track's strategy is job enlargement.

According to expectancy theory,one of the things employees want to know before they commit to making a maximum effort on a task is whether the reward for accomplishing the task is worth the effort.

Herzberg found that good pay:

At Groovy Rags,a trendy retail store,manager Eon Forcer doesn't waste any time thinking about whether the employees on his shift get their breaks at a reasonable time.In fact,he claims he is hard pressed to determine which one has "worked hard enough" to even deserve a break.Earlier today,Eon remarked,"I've never met one that likes this job! They're only biding their time and here for the money." Eon's managerial style would be classified as ________.