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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 161

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Zorn Enterprises hired several qualified soldiers returning from the war with hearing impairment to rehab its recently acquired apartment complexes.As a growing business,it is abiding by the law as currently stated.It is not required to adapt the work site to help these soldiers hear and communicate better with each other.

A) True
B) False

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Question 162

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Distance learning training is gaining in popularity among all firms because employees can log-on to company tutorials at a time convenient to them and acquire the same training information as everyone else.

A) True
B) False

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Question 163

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Barney's company creates promotional campaigns for other businesses.He just learned that the firm lost the Lisle Account,a long-standing customer.On the short-term,this will significantly reduce the need for several creative writers and web content developers the company has on staff.As he prepares to call each employee in for dismissal,Barney reviews the best way to approach this inevitable task.He decides that it is best not to tarnish the image of the company so rather than tell each that they lost an important account,he will blame the need to reduce the workforce on new technology the firm is implementing and his personal evaluation of their work.He also plans to offer a two-month severance,as long as each signs a no-compete agreement good for one year.In that way,he may be able to call them back if new accounts emerge.All of these strategies are considered good procedures that would surely avoid "wrongful discharge lawsuits."

An advantage of a skill-based system of pay for compensating teams is that such a system is easy to apply and administer.

Two advantages of using ___________ to fill open positions are: 1) it improves the morale of current employees,and 2) the person filling the position is already familiar with the organization's culture and procedures.

The last step in the performance appraisal process is to discuss the results with the employee.

Reverse discrimination is the term the EEOC uses to refer to activities designed to "right past wrongs" that resulted from discrimination against women and minorities.

Toni Matthews is interested in a position that has opened up at her firm,but she wants to find out more about the type of work and responsibilities involved in the job.A document that would have the information she wants is the job specification.

As an HR manager,Erin is assigned to updating all job descriptions and job specifications for her company.Erin will begin by collecting information about each job title,as well as learning about the kinds of activities and responsibilities that go with each job.After she thoroughly analyzes a job,she will write the job description and job specifications for that job.

Almost 10 million U.S.workers now telecommute,working several days each month,at home.

The two most common compensation methods for teams are:

Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Fleesum recently began using cross-functional teams.Dee wants to make sure the teams collaborate effectively,but also wants to avoid stifling individual initiative.One method she could use to achieve this goal would be to:

The doctrine of "employment at will" means that employees must be allowed to keep their jobs as long as they are willing and able to perform their required duties.Under this doctrine,employers can only fire or layoff an employee if the firm is in serious financial difficulty or the employee is grossly incompetent or has committed a felony.

By doing a quick,one-minute search,an HR specialist determined who in her company knew programming language C++.The specialist used the company's database to retrieve the information,however,this information should also be part of the HR planning process,as found in ______________.

One implication of today's flatter corporate structures is that:

When determining the human resources needs for a well-known engineering firm,the HR director realized that the company lacked a critical mass of engineers under the age of 30.The company could not afford to get caught short in this competitive business climate.An important recruitment strategy for the HR director's department was to start attending college fairs as well as considering hiring interns.We define his recruitment efforts as developing relationships with ______________.

The first step in the human resource planning process is to prepare a job analysis for each available position within the firm.

Which of the following statements about networking is the most accurate?

Staff members from the human resource department seldom take part in initial screening interviews,but often participate in the follow-up interviews of top job candidates.

Employees at The Eastern Eagle newspaper are paid according to the Hay system.Ralph and Steve do the same type of work and report to the same supervisor.Ralph has worked at the newspaper for 14 years while this is Steve's third year.The supervisor believes Steve is the more enthusiastic and hard-working of the two.Under the Hay system,Steve will probably earn more than Ralph.