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Diversity management would not be an issue if firms would treat all of their employees the same. A diverse workforce can consist of minorities,women,the disabled,homosexuals,atheists,and the devout.These differences can be a strength only if management works to meet the needs of each group while achieving the organizational goals.The interaction of these different views can encourage new perspectives and creative approaches to solving problems.

A) True
B) False

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The green movement is:


A) a trend that started with the U.S.government.
B) concerned with depletion of natural resources and leaving a large carbon footprint.
C) developing more green food products to feed the world's poor.
D) our concern with the fact that everywhere we look,things are remaining green for longer periods of time.

E) B) and C)
F) A) and B)

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To implement a policy of empowerment,the organization will restructure so that:


A) managers have more responsibility and employees learn to follow directions.
B) employees assume more responsibility.
C) workers agree to work overtime without extra pay.
D) an entire level of management is removed from the organization.

E) A) and C)
F) All of the above

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China is a nation with a vast amount of land and a very large population.Another characteristic of this nation is its people's affinity for saving money.Referring to the five factors of production,the government of China has made significant progress in building its business environment by focusing on factors that needed improvement.Its strategy was to:


A) increase the supply of labor.
B) increase sources for capital.
C) increase entrepreneurship.
D) encourage neighboring nations to provide the necessary land for business development.

E) A) and D)
F) All of the above

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Empowerment means:


A) giving employees the authority to make decisions.
B) making certain that employees always defer to management when making decisions.
C) hiring employees that do not require training due to the costly nature of this activity.
D) asking employees to write the policies which govern their jobs.

E) A) and B)
F) B) and D)

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Often the needs of a firm's various stakeholders will conflict.

A) True
B) False

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Several years ago,the government of the small nation of Allegro owned the nation's telephone company and landlines.This relatively poor government relied on taxes to develop this industry and provide service to its citizens.If the government desired to rapidly improve people's access to phone service,its best course of action would involve selling the telephone company to private investors. Government can actively promote entrepreneurship by encouraging private ownership of businesses.If the government owns the businesses there is little incentive for people to work hard to create profits.

A) True
B) False

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Which of the statements about demography is most accurate? Demographic studies:


A) focus on factors that have great political relevance,but little relevance to business firms.
B) suggest that the number of single-parent families will decline in the future.
C) provide businesses and individuals with insights into business and career opportunities for the future.
D) are an important source of information about changes in health patterns.

E) A) and B)
F) All of the above

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The growth of Hispanic owned businesses:


A) remained relatively constant during the past decade.
B) slowly increased during the past decade.
C) increased dramatically in recent years.
D) decreased slightly compared to other minority groups who have stared businesses.

E) All of the above
F) B) and C)

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China and India have become major U.S.competitors.

A) True
B) False

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Businesses provide goods,jobs,and services to others.

A) True
B) False

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Since all businesses make a profit,starting a business is not risky.

A) True
B) False

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Because of increased trade,there is now an increased interdependence in the world.

A) True
B) False

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Mini-Case Sergio Gonzales is employed by Bigbux National Bank,one of the largest banks in the Midwest.He is a loan officer,specializing in home equity loans.Tio Raul,Sergio's favorite (and wealthiest) uncle,passed away last month and left Sergio a sizable amount of money.Sergio is looking at the best way to invest his newly acquired wealth.He is considering many options,ranging from simply putting the money into a savings account to the possibility of starting his own business.Although his bank job pays well and offers pleasant working conditions,Sergio is frustrated because he has little freedom or flexibility to deal with customers since every decision he makes must be approved by his supervisor.Besides,he's a bit bored and looking for a challenge.He thinks he might get a lot of satisfaction from owning his own business.Sergio has not made a definite decision yet,but has talked to a lot of people searching for a good idea for a new business.If he can come up with an idea he likes,he might just quit his current job and use his inheritance to go into business for himself! -If Sergio starts his own business,his firm's activities and policies will impact many different groups and individuals,including employees,customers,creditors,suppliers,and people living in the community where his business is located.Which of the following statements represents how Sergio should deal with these various groups? Sergio should:


A) take the needs of all of these groups into account,and try to satisfy each group as much as possible.
B) concentrate on meeting the needs of his customers,since they are crucial to the success of his business,but ignore the needs of other groups in order to keep costs low.
C) satisfy whichever group complains the loudest,using the "squeaky wheel gets the grease" philosophy.
D) concentrate on maximizing his own profits and let everyone else look out for themselves.

E) C) and D)
F) All of the above

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Companies that participate in the defense industry by making weapons and other companies that make armored vehicles and even food companies do well when the U.S.is at war. Although wars are quite costly for most companies,there are some whose revenues and profits grow.These are usually companies with government contracts that support the war effort.

A) True
B) False

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The series of lines on a product packaging that the cashier scans when you check out at a grocery store or discount store is called a:


A) bar code.
B) zip code.
C) scan code.
D) laser code.

E) All of the above
F) A) and B)

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The failure to uphold high ethical business standards by a few companies can negatively impact the entire U.S.business community. The textbook provided the example of the failure of mortgage brokers to perform due diligence on their customers.In their quest to capture a large home buying market,they failed to check the credit worthiness of their customers.As interest rates on adjustable rate mortgages increased,some homeowners were unable to pay their mortgages.The ripple effect of these failures led to job loss,which sent many homes into foreclosure.

A) True
B) False

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A(n) ____________ is a person who assumes the risk of starting a business.


A) manager
B) entrepreneur
C) private investor
D) stakeholder

E) C) and D)
F) All of the above

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Employers provide tools and technology for their employees in order to:


A) increase the cost of production and profitability.
B) improve their efficiency and productivity.
C) reduce corruption in business and eliminate scandals.
D) encourage the private ownership of businesses.

E) A) and D)
F) A) and C)

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Profits of a business include the salaries paid to its employees.

A) True
B) False

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