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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 91

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Chip Dodson is a middle-aged white male employed by a large company.Recently,he was passed over for a promotion,despite receiving an excellent performance appraisal.The promotion went to a woman Chip felt was less qualified.His supervisor told him the woman got the promotion because the business was trying to comply with affirmative action guidelines.Critics of affirmative action would cite this situation as a case of reverse discrimination. Reverse discrimination is defined as discrimination against whites or males.Charges of reverse discrimination are likely when a firm is perceived as giving unfair preference to women or members of minority groups.

A) True
B) False

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Question 92

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An important U.S.government organization charged with setting human resource management guidelines is:

A) the EEOC (Equal Employment Opportunity Commission) .
B) the OSHA (Occupational Safety and Health Administration) .
C) the WPA (Work Progress Administration) .
D) the MPDA (Manpower Development Administration) .

E) A) and C)
F) None of the above

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Question 93

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In recent years,many companies have avoided hiring permanent workers during periods of growth by using temporary employees and outsourcing some of their functions.

As a salesman,Rob Lytle's pay is based on a percentage of his total sales.This type of pay arrangement is known as a commission. A commission is a pay system that is based on a percentage of sales.

Most firms today are checking the backgrounds of job applicants more carefully than they did in the past.

Sean works for a large discount retailer.His wife works for a large bank with several branches.After recently adopting a child,the couple agreed that each would take six-weeks of leave from work in order to care for the newborn.According to the Family and Medical Leave Act,one,but not both are eligible for leave. According to the Family and Medical Leave Act,each employee is eligible to take 12 weeks of unpaid leave to care for their newly adopted child.

A performance appraisal provides an opportunity for employees to make suggestions about how a particular task could be better performed.

Human Resources Management is the process of deciding the number and types of people your business needs,and then,recruiting,selecting,developing,motivating,evaluating,compensating,and scheduling employees to achieve organizational goals.

The first step in the selection process is:

Tri Cities Professional Printing wants to expand its services into new markets,but to remain competitive it needs to keep its costs low.If it is like most firms,one way Tri Cities can save a lot of money is by reducing the time and effort it devotes to the selection of employees. The selection process is often long and costly.However,this process is worth the effort,because of the high cost of replacing workers.A firm that has an effective selection process is more likely to hire workers who meet all requirements and are a good fit for the company.

According to the Spotlight on Small Business box in Chapter 11,small businesses have an advantage over large businesses when it comes to recruiting good talent for two reasons: they can afford to pay better;and they already have great employees who recruit for them. Small Businesses are usually at a disadvantage because they usually cannot compete with the salaries offered by larger companies.The box provides several strategies that small businesses have used to recruit good talent,including hiring their customers,hiring contingent workers,and asking their employees for assistance with recruiting.

The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in:

Managers at a local bank are discussing the absentee problems they are experiencing at their west side location.Although the workers do a good job and serve customers well when they are on the job,they tend to report to work late at least two days each week,and often want to leave early.Job sharing might be a good staffing arrangement for the managers to consider. People involved in job sharing work fewer hours than full-time employees.This gives them more time away from the job to handle personal chores and problems,so they miss less work and are less stressed out about the need to take care of personal business while at work.

Today's workers tend to be very loyal,as evidenced by declining turnover rates in most industries.

This is Anne's year! She finally broke through the glass ceiling - meaning she has reached an executive level position with her company,with a salary upwards of $200,000.Recently a competitor firm has approached her offering her $15,000 less in salary,but the job would come with an upgraded car,memberships in two country clubs of her choice,an additional two weeks paid vacation with use of the company's villa in Jamaica,and paid financial counseling.With respect to compensation,Anne:

Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

The process of training and educating employees to become good managers,and then monitoring the progress of their managerial skills over time is called management simulation.

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

"Hot desking" means sharing a desk with another employee,while "hoteling" means reserving office space when you plan to be at the office.

Which of the following statements about the Civil Rights Act of 1964 is most accurate? The Civil Rights Act: