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Exam 7: Management and Leadership

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Question 121

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The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:

A) directing.
B) leadership.
C) planning.
D) forecasting.

E) B) and D)
F) None of the above

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Question 122

Multiple Choice

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The further up the managerial ladder a person moves, the __________ his or her original job skills become

A) more important
B) less important
C) stronger
D) more tactical

E) A) and B)
F) A) and C)

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Question 123

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Describe the three basic types of management skills, and relate these skills to the tasks performed by different levels of management.

Management is more progressive today. There is more emphasis on:

Chris was recently promoted to a position as a first-line manager. At this level of management, he will use human relations and conceptual skills as well as technical skills.

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Andrew Bryant of the New York Times interviewed the CEO of Aruba Networks, who said he valued a mentor he had at Hewlett Packard several years earlier. In reference to his former mentor, the CEO recalled: "Basically, he would push you and give you as much as you could handle until you started failing. He would encourage you to not be afraid of failing-because when you start failing, that's when you know where your limit is, and then you can improve around that. So he actually sometimes would reward failure because that means that you have pushed yourself." The CEO was describing a former mentor who _______ his employees

Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers. The managers are very concerned about this problem. Empowerment might be an approach that would help Akwip improve its responsiveness.

Because of their importance and skills, few managers lost their jobs in the recent economic crisis.

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers

Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions

Effective leadership includes the ability both to welcome change and to promote ethical behavior.

John is the general manager of a retail outlet. By emphasizing teamwork and acting in a role of coach rather than boss, John is considered to be a modern manager.

After management has created a plan of action, the focus turns to the controlling function to recheck and often redo the plan.

Lamont is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Lamont's behavior is an example of the free-rein style of leadership.

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Explain the differences between strategic, tactical, operational, and contingency planning.

In the control process, performance standards should be stated in general terms in order to give management as much flexibility as possible.