Question 1

How can managers improve employee satisfaction with the feedback process?

Accepted Answer

A)   By keeping the feedback session short and concentrating on only the positive aspects of performance
B)   By using the tell-and-sell approach during the feedback session
C)   By avoiding decisions about following up on goals as these tend to intimidate the employee
D)   By letting employees voice their opinions and discuss performance goals during the feedback process
E)   By focusing on the employee's personalityF) All of the above
G) A) and D)

Question 2

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Accepted Answer

A)   Validity
B)   Interrater reliability
C)   Acceptability
D)   Test-retest reliability
E)   SpecificityF) A) and E)
G) All of the above

Question 3

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Accepted Answer

While a behaviorally anchored rating sca...

Question 4

Identify the measures that a company should take to ensure a legally defensible performance management system.

Accepted Answer

1)The system should be based on valid jo...

Question 5

Behavioral approaches to performance measurement,such as organizational behavior modification and rating scales,tend to be biased.

Accepted Answer

A) True 
 B)False

Question 6

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Accepted Answer

A) True 
 B)False

Question 7

Lily,a manager at Pyramid Inc.,uses a rating tool to evaluate the performance of her subordinates.However,she finds that the scale she used did not yield consistent results and could not determine if a change had taken place in the performance of the employees.Which of the following was lacking in the rating scale?

Accepted Answer

A)   Validity
B)   Acceptability
C)   Reliability
D)   Transparency
E)   SpecificityF) B) and D)
G) A) and B)

Question 8

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Accepted Answer

A)   deficiency
B)   validity
C)   contamination
D)   specificity
E)   reliabilityF) C) and D)
G) None of the above

Question 9

Name the rating error that leads employees to believe that no aspect of their performance needs improvement.

Accepted Answer

A)   Contrast error
B)   Halo error
C)   Horn error
D)   Strictness error
E)   Central tendency errorF) A) and D)
G) None of the above

Question 10

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Accepted Answer

The most effective way to improve perfor...

Question 11

Donna,a supervisor at Cenate Inc.,wants to compare her subordinate John's performance with other employees to assess their effectiveness.Which of the following methods for measuring performance is best suited for this task?

Accepted Answer

A)   Simple ranking
B)   Mixed-standards scale
C)   Critical-incident method
D)   Graphic rating scale
E)   Organizational behavior modificationF) C) and D)
G) A) and B)

Question 12

James was recently made the manager of his department at Patches Inc.,and he has to evaluate his subordinates' behavior in the next two weeks.He is unsure if he should use the behaviorally anchored rating scale (BARS) or the behavioral observation scale (BOS) to assess their behavior.Which of the following characteristics of the two would help James decide the scale that would be most appropriate for him to use?

Accepted Answer

A)   A BARS asks the manager to rate the frequency with which the employee has exhibited the behavior during the rating period.
B)   A BOS discards many items in creating the rating scale.
C)   A BOS uses many instances to specify the behaviors necessary for effective performance.
D)   A BARS is represented by ease of use and maintains objectivity efficiently.
E)   A BARS requires a large amount of information as compared to BOS.F) A) and B)
G) B) and E)

Question 13

Identify a true statement about the mixed-standard scale.

Accepted Answer

A)   It is intended to define performance dimensions specifically using statements of behavior that describe different levels of performance.
B)   It uses several statements describing each trait to produce a final score for that trait.
C)   It may use 15 behaviors to define levels of performance.
D)   It lists traits and provides a rating scale for each trait.
E)   It involves comparing each employee with each other employee to establish rankings.F) All of the above
G) A) and D)

Question 14

Discuss the steps involved in the performance management process.

Accepted Answer

The first two steps of the process invol...

Question 15

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Accepted Answer

A)   required motivation
B)   necessary abilities
C)   accountability
D)   ethical values
E)   integrityF) A) and D)
G) A) and B)

Question 16

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Accepted Answer

A)   Developmental purpose
B)   Administrative purpose
C)   Investigative purpose
D)   Strategic purpose
E)   Executive purposeF) B) and C)
G) A) and E)

Question 17

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Accepted Answer

A) True 
 B)False

Question 18

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Accepted Answer

A)   Use different performance standards to evaluate different employees.
B)   Train managers to use the appraisal process.
C)   Discourage employees from discussing their weaknesses.
D)   Require that managers give feedback once a year during annual appraisal.
E)   Encourage managers to recognize accomplishments that only employees have identified.F) B) and D)
G) A) and E)

Question 19

James,the production manager of Zenfax Inc.,thinks performance appraisal information from peers is a less reliable source than other sources of information.However,Ron,a sales manager in the company,thinks peers give valuable information for appraisal.Whose argument is most likely to be correct and why?

Accepted Answer

A)   James is right because information from peers does not add value to the assessment of performance.
B)   Ron is right because peers are comfortable rating employees for decisions that may affect themselves.
C)   James is right because peers fail to meet the expectations of bringing a different perspective to the evaluation.
D)   Ron is right because peers have expert knowledge of job requirements.
E)   James is right because peers may not have enough opportunity to observe an employee in day-to-day activities.F) None of the above
G) A) and E)

Question 20

In the simple ranking method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

Accepted Answer

A) True 
 B)False

Exam 10: Managing Employees Performance

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct Answer
verified

Donna,a supervisor at Cenate Inc.,wants to compare her subordinate John's performance with other employees to assess their effectiveness.Which of the following methods for measuring performance is best suited for this task?

Correct Answer
verified

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Correct Answer
verified
While a behaviorally anchored rating sca...
View Answer

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Correct Answer
verified
The most effective way to improve perfor...
View Answer

Identify a true statement about the mixed-standard scale.

Correct Answer
verified

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Correct Answer
verified

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Correct Answer
verified

Correct Answer
verified

Identify the measures that a company should take to ensure a legally defensible performance management system.

Correct Answer
verified
1)The system should be based on valid jo...
View Answer

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Correct Answer
verified

How can managers improve employee satisfaction with the feedback process?

Correct Answer
verified

In the simple ranking method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

Correct Answer
verified

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Correct Answer
verified

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Correct Answer
verified

Correct Answer
verified

Name the rating error that leads employees to believe that no aspect of their performance needs improvement.

Correct Answer
verified

Discuss the steps involved in the performance management process.

Correct Answer
verified
The first two steps of the process invol...
View Answer

Correct Answer
verified

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Correct Answer
verified

Behavioral approaches to performance measurement,such as organizational behavior modification and rating scales,tend to be biased.

Correct Answer
verified

Exam 10: Managing Employees Performance

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct AnswerverifiedShow Answer

Donna,a supervisor at Cenate Inc.,wants to compare her subordinate John's performance with other employees to assess their effectiveness.Which of the following methods for measuring performance is best suited for this task?

Correct AnswerverifiedShow Answer

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Correct AnswerverifiedWhile a behaviorally anchored rating sca...View AnswerShow Answer

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Correct AnswerverifiedThe most effective way to improve perfor...View AnswerShow Answer

Identify a true statement about the mixed-standard scale.

Correct AnswerverifiedShow Answer

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Correct AnswerverifiedShow Answer

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Identify the measures that a company should take to ensure a legally defensible performance management system.

Correct Answerverified1)The system should be based on valid jo...View AnswerShow Answer

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Correct AnswerverifiedShow Answer

How can managers improve employee satisfaction with the feedback process?

Correct AnswerverifiedShow Answer

In the simple ranking method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

Correct AnswerverifiedShow Answer

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Correct AnswerverifiedShow Answer

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Name the rating error that leads employees to believe that no aspect of their performance needs improvement.

Correct AnswerverifiedShow Answer

Discuss the steps involved in the performance management process.

Correct AnswerverifiedThe first two steps of the process invol...View AnswerShow Answer

Correct AnswerverifiedShow Answer

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Correct AnswerverifiedShow Answer

Behavioral approaches to performance measurement,such as organizational behavior modification and rating scales,tend to be biased.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
While a behaviorally anchored rating sca...
View Answer

Correct Answer
verified
The most effective way to improve perfor...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
1)The system should be based on valid jo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The first two steps of the process invol...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified