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Joseph accepted a management trainee position at Rested Resorts. Corporate management believes Joseph has potential to move into a top management position within the organization. They have begun assigning Joseph to a different department every few months so he can obtain the broad perspective needed by top managers. This company is using ________ to develop Joseph's management skills.


A) job rotation
B) multitasking
C) understudying
D) cross-functional management

E) None of the above
F) All of the above

Correct Answer

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The first step in establishing training and development programs is to


A) establish appropriate simulation parameters.
B) assess the needs of the organization and the skills of the employees.
C) conduct pre-employment tests.
D) start designing programs.

E) All of the above
F) B) and C)

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It is not unusual to find persons with a variety of skills and skill levels serving as contingent workers. Contingent workers in the U.S. are usually under 25 years of age and may include independent contractors, interns, and even college students who only want to work during the summer months.

A) True
B) False

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It is challenging for HR managers to deal with a declining economy that results in a short-term preference for part-time and/or temporary employees and a trend to outsource jobs, even though there are skilled employees who are willing to work.

A) True
B) False

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The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in


A) the labor force.
B) technology.
C) financial regulations.
D) consumer behavior.

E) None of the above
F) All of the above

Correct Answer

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Troy is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies. His classroom training is called vestibule training.

A) True
B) False

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Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

A) True
B) False

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When Casey began her Ph.D. program, she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the curve and help Casey meet the right people who could enhance her career. Her program also required ________, where she would spend four to six weeks in different labs, gaining experience and exposure to a variety of research in her field of study.


A) mentor; off-the-job training
B) journeyman; network
C) understudy; vestibule training
D) mentor; job rotation

E) C) and D)
F) B) and C)

Correct Answer

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Rick is a human resource manager at a nonprofit. If Rick's organization is like most companies today, which of the following statements about his job is likely to be the most accurate?


A) Most of Rick's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated.
B) Rick's job will be simpler in the future than it was in the past, because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining.
C) Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Rick's work complex and challenging.
D) Rick and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

E) B) and C)
F) A) and D)

Correct Answer

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Human resource management is the process of deciding the number and types of employees your business needs, and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

A) True
B) False

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Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

A) True
B) False

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The Administrative Assistant II position at Game Guys, Inc., performs word processing and spreadsheet development for two vice presidents, and other clerical duties as needed. Other job responsibilities include maintaining the office operations budget, receiving guests, and supervising two Administrative Assistant I positions. These tasks are part of the job description for this position.

A) True
B) False

Correct Answer

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Daphne, an HR manager at Superior Senior Services, needs to know how many current employees have certain types of skills and training to perform new services the company wants to offer. A document that would help Daphne answer this question is the firm's


A) strategic plan.
B) human resource inventory.
C) organization chart.
D) social audit.

E) A) and B)
F) All of the above

Correct Answer

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Like all management, human resource management begins with planning.

A) True
B) False

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All states in the U.S. require pre-employment physical exams for select groups of applicants.

A) True
B) False

Correct Answer

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Frank has thirty years of service as a manager for his company. He remembers when managers had almost complete freedom to fire workers. Frank thinks this is only fair. "After all," Frank points out, "workers quit whenever they get a better offer. Shouldn't managers have as much freedom to fire workers as the workers have to quit?" Frank's comments suggest that he believes in the doctrine of


A) bonded employment.
B) reciprocated employment.
C) employment by mutual consent.
D) employment at will.

E) B) and D)
F) A) and C)

Correct Answer

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Martin works for Epic Electronics, a sophisticated electronic equipment company. Martin is happy to see that the value of company stock has reached $53 per share, because certain employees (including himself) have the opportunity to buy a given number of shares of its stock for $25 per share for the next year regardless of how high the market price goes. Epic Electronics is offering some employees a


A) stock annuity plan.
B) stock reinvestment plan.
C) stock dividend.
D) stock option plan.

E) A) and C)
F) None of the above

Correct Answer

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Companies compete with other firms for good employees.

A) True
B) False

Correct Answer

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Arturo hates conducting performance appraisals with his subordinates because he always finds it to be a struggle. In order to make the actual performance evaluations a better experience for all, Arturo should


A) base his evaluation on a written test.
B) use a democratic approach and let the employees evaluate each other.
C) set performance standards that are reasonable, understandable, and measurable, then clearly communicate these standards to his subordinates.
D) use the principle of motion economy to break down each subordinate's job into a series of steps that can be easily evaluated and compared to ideal performance standards.

E) A) and D)
F) None of the above

Correct Answer

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Ted says he's working in his dream job. As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that one may experience if he or she uses the equipment in a real-life situation. Ted spends several hours each day performing


A) vestibule training exercises.
B) apprenticeship training exercises.
C) distance training exercises.
D) simulation training exercises.

E) A) and C)
F) A) and B)

Correct Answer

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