Question 1

The first step in the rational decision-making model is to identify alternative solutions.

Accepted Answer

A) True 
 B)False

Question 2

Most of a top manager's time is devoted to conceptual and human relations activities.

Accepted Answer

A) True 
 B)False

Question 3

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the ________ skills managers need to rise through the ranks of their area of specialization.

Accepted Answer

A)   autocratic
B)   technical
C)   human relations
D)   secondaryE) A) and C)
F) B) and C)

Question 4

Millie wants to ensure she maintains and preserves order and stability in her company. She is very good at developing tactical plans to achieve her company's goals and objectives. These characteristics suggest that Millie has characteristics of an exceptional leader.

Accepted Answer

A) True 
 B)False

Question 5

Drake, a manager with The Teeny Truck Toy Company, just partook in a meeting that considered the future trends of the toy industry, and identified new challenges and opportunities for Teeny Truck Toys. Drake's participation in this meeting was part of the organizing function of management.

Accepted Answer

A) True 
 B)False

Question 6

When a firm makes use of SWOT analysis, one of its objectives is to

Accepted Answer

A)   identify the best employees to fill each position within the organization.
B)   set specific short-term performance standards for each department.
C)   evaluate the desirability of issuing stocks or bonds in the current financial climate.
D)   identify the things it does well as an organization and the things it needs to improve.E) B) and D)
F) C) and D)

Question 7

Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions.

Accepted Answer

A)   tactical
B)   strategic
C)   mission
D)   operationalE) C) and D)
F) A) and D)

Question 8

The traits that characterize participative leaders include flexibility, good listening skills, and empathy.

Accepted Answer

A) True 
 B)False

Question 9

The first step in the rational decision-making model is to:

Accepted Answer

A)   recruit team members to work on the problem.
B)   gather data.
C)   develop alternative responses.
D)   define the situation.E) A) and D)
F) A) and C)

Question 10

Quiang spent two hours going over quality reports to figure out if his team is meeting quality standards he set for the current month. Quiang's efforts are part of the ________ function of management.

Accepted Answer

A)   planning
B)   organizing
C)   directing
D)   controllingE) A) and B)
F) A) and C)

Question 11

In order to be effective, performance standards must be specific, attainable, and measurable.

Accepted Answer

A) True 
 B)False

Question 12

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Accepted Answer

A) True 
 B)False

Question 13

One of the four primary functions of management is

Accepted Answer

A)   controlling.
B)   marketing.
C)   financing.
D)   designing.E) C) and D)
F) B) and C)

Question 14

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Accepted Answer

A)   supply a vision, establish corporate values, and promote corporate ethics.
B)   provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment.
C)   maintain a strong track record of focusing on the accomplishment of financial objectives.
D)   effectively use autocratic techniques to grow the company.E) C) and D)
F) None of the above

Question 16

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Accepted Answer

A) True 
 B)False

Question 17

Kobe is part of a group of managers at Earthbound Engineering examining whether the company should offer some significant new services that would increase business by appealing to a different group of potential clients. Kobe's group is involved with

Accepted Answer

A)   contingency planning.
B)   operational planning.
C)   strategic planning.
D)   tactical planning.E) A) and B)
F) A) and C)

Question 18

Managers must earn the trust of their employees.

Accepted Answer

A) True 
 B)False

Question 19

Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

Accepted Answer

A) True 
 B)False

Question 20

The first step in developing a knowledge management system is to

Accepted Answer

A)   empower employees to make their own decisions and accept the consequences.
B)   obtain the necessary information system technologies.
C)   recognize that perfect information is readily available in all organizations.
D)   determine what knowledge is most important to the organization.E) A) and D)
F) B) and D)

Exam 7: Management and Leadership

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Correct AnswerverifiedShow Answer

The traits that characterize participative leaders include flexibility, good listening skills, and empathy.

Correct AnswerverifiedShow Answer

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Correct AnswerverifiedShow Answer

Quiang spent two hours going over quality reports to figure out if his team is meeting quality standards he set for the current month. Quiang's efforts are part of the ________ function of management.

Correct AnswerverifiedShow Answer

Managers must earn the trust of their employees.

Correct AnswerverifiedShow Answer

Kobe is part of a group of managers at Earthbound Engineering examining whether the company should offer some significant new services that would increase business by appealing to a different group of potential clients. Kobe's group is involved with

Correct AnswerverifiedShow Answer

One of the four primary functions of management is

Correct AnswerverifiedShow Answer

When a firm makes use of SWOT analysis, one of its objectives is to

Correct AnswerverifiedShow Answer

In order to be effective, performance standards must be specific, attainable, and measurable.

Correct AnswerverifiedShow Answer

Millie wants to ensure she maintains and preserves order and stability in her company. She is very good at developing tactical plans to achieve her company's goals and objectives. These characteristics suggest that Millie has characteristics of an exceptional leader.

Correct AnswerverifiedShow Answer

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Correct AnswerverifiedShow Answer

The first step in the rational decision-making model is to:

Correct AnswerverifiedShow Answer

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the ________ skills managers need to rise through the ranks of their area of specialization.

Correct AnswerverifiedShow Answer

Most of a top manager's time is devoted to conceptual and human relations activities.

Correct AnswerverifiedShow Answer

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Correct AnswerverifiedShow Answer

Drake, a manager with The Teeny Truck Toy Company, just partook in a meeting that considered the future trends of the toy industry, and identified new challenges and opportunities for Teeny Truck Toys. Drake's participation in this meeting was part of the organizing function of management.

Correct AnswerverifiedShow Answer

Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

Correct AnswerverifiedShow Answer

Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions.

Correct AnswerverifiedShow Answer

The first step in the rational decision-making model is to identify alternative solutions.

Correct AnswerverifiedShow Answer

The first step in developing a knowledge management system is to

Correct AnswerverifiedShow Answer

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