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Exam 9: Production and Operations Management

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Question 141

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Marie is an operations manager at a local housekeeping service. She is recommending that her firm make better use of the Internet so its services are more readily available to its customers. Marie's recommendation reflects a growing trend in service-sector firms.

A) True
B) False

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Question 142

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Many state and local governments offer tax incentives and government services to attract businesses.

A) True
B) False

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Question 143

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Tina's Tiny Treats bakes an assortment of cookies and candies for corporate accounts and restaurants. On a good day, Tina's receives orders for from 600 to 800 custom cookies, with a variety of uniqueness, although the company is famous for delicate shortbread and butter cookies. Some cookies have round shapes, but others are elongated rectangles, and yet others are triangles. The bakers can quickly change the cookie cutting machine to reflect the orders for the day, while computers program the ovens bake each cookie to perfection. Refrigeration is also computer controlled. Tina's Tiny Treats embraces flexible manufacturing and mass customization.

With the ________ inventory control system, producers hold only the amount of materials and parts that they need for a short period of time, sometimes just a few hours.

American manufacturers have emphasized continuous improvement as one strategy for regaining a competitive advantage in the manufacturing sector.

PERT is a popular control method used by organizations. Explain the purpose of PERT analysis, and describe the steps involved in constructing a PERT network. Your explanation should include a discussion of the significance of the critical path in a PERT network.

ISO is a worldwide, nongovernmental federation that sets global measures of quality.

The Deming Cycle is

The operations planning practice of using sales forecasts created by a computer to accurately predict the amount and timing of materials needed to complete products and projects is

Today manufacturers are relying more heavily on

In the process of operations management, a firm transforms resources such as raw materials, supplies, and even human resources into goods and services.

Review the PERT Network below: If it takes 1, 2, or 3 weeks for each activity (represented by a box) to be completed, the critical path is represented by:

The Baldrige standards measure a firm's quality in several key areas including planning, leadership, and customer and market focus.

The purpose of computer-integrated manufacturing (CIM) is to unite computer-aided design with computer-aided manufacturing.

In the past, production management was about using the factors of production to create finished goods.

Only firms in the manufacturing sector can create true form utility.

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

To make its dry ice, Polar Caps Ice Company compresses carbon dioxide and cools it to an extremely low temperature. Polar Caps Ice Caps' method is an example of process manufacturing.

A major purpose of the program evaluation and review technique (PERT) is to identify the minimum time needed to complete a project.

The use of ________ has increased productivity along the assembly line and within service-based businesses while simultaneously causing a reduction in jobs for people.