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According to the box, "Services Expand the Circular Economy," technology is helping turn products into services by


A) restricting what customers can and cannot buy for personal use.
B) producing items that are designed to reach obsolescence quickly.
C) offering new ways to access items like movies or music and by adding sensors to allow companies to develop new business models.
D) developing more disposable items.

E) B) and C)
F) A) and B)

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Technology refers to everything that makes business operations more effective, efficient, and productive.

A) True
B) False

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Producing a high-quality product will ensure success in the competitive environment.

A) True
B) False

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Demographic trends suggest that businesses will benefit from offering flexible work schedules, elder care, and child care to help employees balance the demands of job and family.

A) True
B) False

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Markus is in charge of production for a family-owned company that makes and sells kitchen utensils. He has stated that speed of delivery is the most important factor for success in the competitive environment. Which of the following would be the best response to Markus?


A) You are right on target, Markus. Time is money.
B) You are the man, Markus. As long as our price is competitive, speedy delivery will win in today's changing marketplace.
C) Well Markus, speed isn't everything. What would exceed our customers' expectations? Some consumers may put more importance on high quality and/or lower prices.
D) Dude, you couldn't be more wrong. Quality is the name of the game. He who has the best product will win in the competitive environment.

E) All of the above
F) B) and C)

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To implement a policy of empowerment, the organization will restructure so that:


A) managers have more responsibility and employees learn to follow directions.
B) employees assume more responsibility.
C) workers agree to work overtime without extra pay.
D) an entire level of management is removed from the organization.

E) None of the above
F) A) and D)

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Effectiveness means producing goods and services using the least amount of resources.

A) True
B) False

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Jorge, a recent college graduate, is thinking of investing in a home health care business. He believes this will be a profitable venture because of the increasing number of people in the U.S. that will be over 65 years of age in the near future and more likely to need this type of service. This accurately describes a demographic trend that will affect his business choice.

A) True
B) False

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Aaron recently opened Twangy Tunes, a small recording studio in Nashville, TN. He probably could have set up shop in several major cities, but Nashville offered him the two most important factors, according to Peter Drucker, that would enhance the creation of wealth: labor and political freedom.

A) True
B) False

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In countries where businesses are government owned,


A) there is less incentive to work hard.
B) the right amount of each good is produced.
C) profits tend to be higher.
D) the quality of goods is high but profits are low.

E) A) and D)
F) A) and C)

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In countries where businesses cannot enter into binding contracts, business owners assume additional risk.

A) True
B) False

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The statistical study of human population to learn its size, density, and characteristics is called


A) psychographics.
B) econometrics.
C) demographics.
D) geometrics.

E) C) and D)
F) B) and D)

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People over 65 years old represent


A) the unemployed generation.
B) the single-parent family generation.
C) a potentially lucrative market.
D) a group that has never contributed to Social Security.

E) B) and D)
F) C) and D)

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The current Social Security system will ensure that the young people of today will have Social Security benefits in the future when they retire.

A) True
B) False

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New welfare rules have made it easier for single parents to remain at home with their young children without being required to seek employment.

A) True
B) False

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Which of the following is the best example of a business whose goal is to earn a profit?


A) A community college
B) The American Red Cross
C) Boy Scouts of America
D) Apple

E) B) and D)
F) All of the above

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Outsourcing has caused complications in many states where jobs have been lost to overseas companies.

A) True
B) False

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The new era of business is likely to be dominated by the


A) service sector.
B) information-based sector.
C) manufacturing sector.
D) continued decline in productivity.

E) C) and D)
F) B) and D)

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To remain competitive in today's market, firms must produce a quality product and offer outstanding service at a reasonable price.

A) True
B) False

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Which of the following is the most accurate statement about the impact of business on society?


A) When businesses earn a profit for their owners, they usually do so at the expense of the rest of society, which proves it is never a win-win situation.
B) While businesses often improve the standard of living within a society, they can do little to improve the quality of life.
C) Businesses often improve the quality of life, but can do little to improve the standard of living of most people due to inflation.
D) Businesses can have a positive impact on both the standard of living and the quality of life within a society.

E) A) and B)
F) A) and D)

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