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Exam 10: Motivating Employees

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Question 191

True/False

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Three elements were basic to Taylor's approach: time, methods, and rules of work.

A) True
B) False

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Question 192

Multiple Choice

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A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

A) overestimate
B) refuse to consider
C) do not care about
D) are unaware of

E) B) and C)
F) None of the above

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Question 193

Multiple Choice

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Herzberg's research found that safe working conditions and good pay:

Jenny is a creative and intelligent person who likes to work independently on challenging projects. Jenny would be most effective when working for a Theory X manager.

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Herzberg found that factors that provided the highest level of motivation were mostly associated with:

Job simplification is an extension of the ideas of Frederick Herzberg.

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

According to the principles of scientific management, the best way to improve productivity is to:

David is the president and chief executive officer of Baxter National Bank. He wants to encourage more open two-way communication among the bank's employees and managers. One of the most important things David can do to achieve this goal is to become a good listener.

In a low-context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

According to Maslow's Hierarchy of Needs theory, which of the following would be an issue that requires the fulfillment of a lower-order need?

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred. During Jackie's shift, the store was burglarized. Although no one was hurt, Jackie now feels uneasy and fearful during her late night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Jackie's unmet _______ needs.