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Exam 10: Motivating Employees

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Question 41

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High context cultures tend to jump right in and get work done with worrying about developing close work relationships.

A) True
B) False

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Question 42

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Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision-making.

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B) False

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Question 43

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Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Marla always strives to excel in her career. Several years ago, she finished College, finally achieving a Ph.D. Although she works as an educator and has a secure position at an urban college, she does not hold a faculty position at a prestigious university. It is obvious to her colleagues that Marla is unsatisfied with her position at work. She constantly gives coworkers subtle reminders of her superior academic credentials and only participates in work activities where she will assume a leadership role. Analyzing Marla's situation using Maslow's hierarchy of needs, which of the following needs are unmet?

According to the Legal Briefcase, "Upset at UPS", companies that employ the principles of Scientific Management usually avoid costly lawsuits from unhappy employees.

As the marketing director for Chipper's Golf Resort, you are making plans for the annual golf tournament, and trying to decide on dollar prizes. In past years, you successfully raised $25,000 through registration fees and sponsorship. After learning that in past years, you successfully raised in excess of $25,000 through registration fees and sponsorship, the general manager wants to make the top prize $10,000. His exact words were, "We can attract some great talent at the level!" At your morning meeting, you inquire: "Can we afford to announce a $10,000 prize at the expense of losing out on a portion of the registration fees if some of our past participants decide not to enter the tournament? You explain to the general manager that if you set the prize too high, several better than average golfers in the area will find it to be "out of their league" and will be unmotivated to participate or spend the money. Your analysis of the situation is reasonable according to .

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called:

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

According to Herzberg, which of the following groups of motivational factors would give employees the most satisfaction?

Theory Y managers prefer:

Referring to Maslow's Hierarchy of Needs Theory, one would agree that U.S. workers are more often interested in satisfying their physiological and safety needs, as opposed to their self-esteem needs.

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

With the looming recession, Affluent International CEO Gabriella Goodheart prepared a holiday statement proclaiming that all employees would receive a coupon for a 15-pound turkey that could be purchased during November and December of this year. According to firm's corporate HR department, the company would disperse coupons to the 6000 worldwide workers that the company employed. As a recent student that is learning about personalizing motivation, you suggest:

Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment at work.

Weldon Taskman has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Weldon has about his efforts is his reward.

In reinforcement theory, extinction refers to a strategy of responding to undesirable behavior with negative reinforcements, such as verbally reprimanding an employee in front of his peers.

Vroom's expectancy theory contends that prior to committing maximum effort to a task, employees want to know if they can accomplish the task and if it will equally reward everyone at work, even if others were not involved in the accomplishment of the task.

The findings of the Hawthorne studies led researchers to look more closely at how could lead to better productivity.

Theory managers see employees as having a general dislike for work and an unwillingness to accept responsibility.