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Exam 8: Management and Leadership

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Question 81

Multiple Choice

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Amanda,a regional manager for Flairol Cosmetics,has just seen a report showing that sales in her region are lower than anticipated so far this quarter.Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level.Amanda's efforts are part of the________ function of management.

A) controlling
B) organizing
C) directing
D) planning

E) None of the above
F) A) and B)

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Question 82

Multiple Choice

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Today's progressive managers:

A) tend to emphasize cooperation and supporting employees rather than discipline and order-giving.
B) face fewer challenges and problems than managers in the past.
C) can rely on a much higher level of worker loyalty to the organization than in the past.
D) usually prefer to use the autocratic style of leadership.

E) B) and C)
F) A) and B)

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Question 83

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Planning is one of the four key functions of management.

Goals are broad,long-term accomplishments an organization wants to achieve.

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job in responding quickly to the needs of customers.The managers are very concerned about this problem.Empowerment might be an approach that would help Akwip improve its responsiveness.

A modern manager's main job is to issue orders,then follow up to make sure employees do as they were told.

Axel has just been promoted to a position in first-line management.Axel's new position probably will require him to spend a lot of time:

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

Jack,a manager with Tiny Tots Toy Company,has just participated in a meeting that looked at future trends in the toy industry,and identified new challenges and opportunities for Tiny Tots.Jack's participation in this meeting was part of the organizing function of management.

Managers or teams of managers at the lower levels of an organization normally develop strategic plans,but top managers do most of the tactical planning.

Hildy is a sales representative for the Hipner Company.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Hipner's managers should:

Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus.

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

Identify and define the four key functions of management.

The four key management functions are planning,organizing,leading,and controlling.

A CEO is often the president of the firm and is responsible for developing the strategic plans.

By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the ________skills managers need to rise through the ranks of their area of specialization.

The need for better-educated and self-directed workers has made it easier for managers to obtain the trust and loyalty of their workers.

Autocratic leadership is likely to be effective when: