Question 1

The traditional way to departmentalize an organization is by geographical area served.

Accepted Answer

A) True 
 B)False

Question 2

The driving force behind the change in business organizations includes global competition,the stagnating economy and faster technological change.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is considered to be an advantage of departmentalization?

Accepted Answer

A)  Employee skills can be developed in depth.
B)  Departments are isolated from one another.
C)  Employees become narrow specialists.
D)  People in the same department tend to think alike.E) A) and B)
F) A) and C)

Question 4

Employees with the formal authority to issue orders,make policy decisions,and enforce discipline are classified as:

Accepted Answer

A)  line personnel.
B)  chain of command managers.
C)  organizational specialists.
D)  staff personnel.E) B) and C)
F) All of the above

Question 5

As an experienced loan officer,Julia has noticed that many businesses have reorganized to focus on the needs of the consumer,rather than facilitating the role of management.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are advantages of the matrix organizational structure except:

Accepted Answer

A)  it requires cooperation between employees and managers.
B)  it gives flexibility to managers in assigning people to projects.
C)  it can produce creative solutions to new-product development problems.
D)  it provides for more efficient use of organizational resources.E) B) and C)
F) None of the above

Question 7

All of the following are common responses of employees when faced with change  except :

Accepted Answer

A)  I've got years of experience.
B)  That's the way we've always done things.
C)  This should be easy to accept.
D)  If it isn't broke,don't fix it.E) A) and D)
F) B) and C)

Question 8

Bureaucratic organizations are less common today than in the past.

Accepted Answer

A) True 
 B)False

Question 9

The informal organization appears as dashed lines on a firm's organizational chart.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are advantages of a line organization in a large business  except :

Accepted Answer

A)  each worker has only one supervisor.
B)  it is very flexible.
C)  responsibility and authority are clearly defined.
D)  it is easy to understand.E) B) and C)
F) None of the above

Question 11

The business operations of the XYZ Corporation are complex,requiring a great deal of planning and coordination.The span of control for the managers of the XYZ Corporation is likely to be:

Accepted Answer

A)  decentralized.
B)  narrow.
C)  unrelated to these variables.
D)  wide.E) None of the above
F) A) and B)

Question 12

Maha is an employee of Chesstown Enterprises.As a lawyer,she provides legal advice and assistance to the firm's managers.Maha's job with Chesstown would be classified as a staff position.

Accepted Answer

A) True 
 B)False

Question 13

Weber promoted the idea of the pyramid shaped organization structure for large businesses.

Accepted Answer

A) True 
 B)False

Question 14

A flat organizational structure is designed to be more responsive to the needs of management.

Accepted Answer

A) True 
 B)False

Question 15

The practice of striving for maximum customer satisfaction by ensuring quality from all departments is called _________.

Accepted Answer

A)  Total progressive management
B)  TQM
C)  Strategic analysis
D)  ReformationE) All of the above
F) A) and B)

Question 16

Self-managed teams consist of employees from different departments who work together on a long-term basis.

Accepted Answer

A) True 
 B)False

Question 17

Bureaucratic organizations are structured to empower employees and please customers.

Accepted Answer

A) True 
 B)False

Question 18

Weber had a great deal of faith in managers.He was confident that a firm would do well if employees simply did as they were told.

Accepted Answer

A) True 
 B)False

Question 19

At the Montell Company,functions are divided into areas of specialization such as production,marketing,accounting,and finance.This type of organization reflects Fayol's principle of:

Accepted Answer

A)  unity of command.
B)  division of labour.
C)  hierarchy of authority.
D)  equity.E) A) and D)
F) B) and C)

Question 20

Benchmarking compares a company's practices,processes,and products against the world's best.

Accepted Answer

A) True 
 B)False

Exam 9: Structuring Organizations for Todays Challenges

All of the following are common responses of employees when faced with change except :

Correct AnswerverifiedShow Answer

Weber had a great deal of faith in managers.He was confident that a firm would do well if employees simply did as they were told.

Correct AnswerverifiedShow Answer

The informal organization appears as dashed lines on a firm's organizational chart.

Correct AnswerverifiedShow Answer

The traditional way to departmentalize an organization is by geographical area served.

Correct AnswerverifiedShow Answer

Bureaucratic organizations are less common today than in the past.

Correct AnswerverifiedShow Answer

A flat organizational structure is designed to be more responsive to the needs of management.

Correct AnswerverifiedShow Answer

Which of the following is considered to be an advantage of departmentalization?

Correct AnswerverifiedShow Answer

The driving force behind the change in business organizations includes global competition,the stagnating economy and faster technological change.

Correct AnswerverifiedShow Answer

All of the following are advantages of the matrix organizational structure except:

Correct AnswerverifiedShow Answer

All of the following are advantages of a line organization in a large business except :

Correct AnswerverifiedShow Answer

Weber promoted the idea of the pyramid shaped organization structure for large businesses.

Correct AnswerverifiedShow Answer

Maha is an employee of Chesstown Enterprises.As a lawyer,she provides legal advice and assistance to the firm's managers.Maha's job with Chesstown would be classified as a staff position.

Correct AnswerverifiedShow Answer

Benchmarking compares a company's practices,processes,and products against the world's best.

Correct AnswerverifiedShow Answer

As an experienced loan officer,Julia has noticed that many businesses have reorganized to focus on the needs of the consumer,rather than facilitating the role of management.

Correct AnswerverifiedShow Answer

Bureaucratic organizations are structured to empower employees and please customers.

Correct AnswerverifiedShow Answer

Self-managed teams consist of employees from different departments who work together on a long-term basis.

Correct AnswerverifiedShow Answer

Employees with the formal authority to issue orders,make policy decisions,and enforce discipline are classified as:

Correct AnswerverifiedShow Answer

The practice of striving for maximum customer satisfaction by ensuring quality from all departments is called _________.

Correct AnswerverifiedShow Answer

The business operations of the XYZ Corporation are complex,requiring a great deal of planning and coordination.The span of control for the managers of the XYZ Corporation is likely to be:

Correct AnswerverifiedShow Answer

At the Montell Company,functions are divided into areas of specialization such as production,marketing,accounting,and finance.This type of organization reflects Fayol's principle of:

Correct AnswerverifiedShow Answer

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