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Exam 10: Motivating Employees

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Question 131

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When unhappy employees leave a company,the firm normally ends up benefiting financially.

A) True
B) False

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Question 132

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Peter Drucker made an important distinction when he stated that managers do not motivate employees,but employees motivate themselves.

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B) False

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Question 133

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Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

Extrinsic rewards are those that are given to a person by someone else.

Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority according to his family)is not wasting anytime and getting back into College.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in the frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,Adam has a strong desire to satisfy his self-esteem needs.

At High Stakes International,employees tend to work with little direct supervision since employees are considered trustworthy and committed.Management's expectation for employee creativity is high.The management at High Stakes reflects ____________ attitudes about employees.

Since motivation comes from within an individual,there is little that managers can do to help motivate employees.

Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

In a low context culture,employees are less likely to place emphasis on relationship building.They want to jump right in and get the job done.

Management by objectives was developed by:

Before ending the meeting,John Noble informed Howie that he would be sending out an email to all employees asking for suggestions as to how the jobs could be restructured to improve productivity.As Howie walked back to the production site,he shook his head,"Is Noble from a different planet? Does he really think our workers have a clue?" Unlike Noble,Howie does not realize that:

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

A key idea in reinforcement theory is that:

Theory X managers are likely to believe that:

Dane works as a sales representative for the Better Butter Company.He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year.Dane likes the fact that managers at Better Butter listen to their subordinates' ideas and get everyone involved in setting goals and objectives.Dane's experience suggests that Better Butter is utilizing:

According to expectancy theory,the amount of effort employees exert on a specific task depends on their:

As part of their open communication strategy,management should reward upward communication,even if it is negative.

Janis works for a local bakery.At one time,she loved the idea of becoming a head pastry chef,but now she is not sure that this is how she would like to spend her working career.Her current supervisor does not believe in breaks.And,lately,he stands next to her and instructs her as to how to roll out the bread dough and ice the cupcakes,as though she never learned these basic skills in culinary school.Just this morning,he commented loudly from the other side of the room,"You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of Janis' supervisor.

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among employees.