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Exam 10: Motivating Employees

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Question 101

Multiple Choice

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JP Pharmaceuticals has redesigned many jobs to make the work more interesting and challenging.The company encourages its employees to further their education by reimbursing them up to $5,000 per year for tuition and related expenses.JP also recognizes worker achievements at a company picnic each spring and a company party in December.Talented employees are given promotions and added responsibilities.These policies suggest that management at JP Pharmaceuticals is using the findings of:

A) Frederick Herzberg to increase worker motivation.
B) William Ouchi to implement a Theory Z approach to management.
C) Frederick Taylor to improve worker productivity through the principles of scientific management.
D) Abraham Maslow to satisfy lower-order needs of employees.

E) None of the above
F) A) and B)

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Question 102

True/False

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A 25-year employee at a mid-sized company remarked,"I can remember when we were small enough that we had time for water cooler talk! Sometimes I wish we could go back a few years when everyone liked being here.Now,we seem to be more excited about our next raise rather than our next product launch!" According to the Spotlight on Small Business Box,"Small Incentives Can Be Big Motivators",small businesses seem to be better at motivating employees with open communication and more broad-based responsibilities,where employees exchange ideas and become generalists at what they do.

A) True
B) False

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Question 103

Multiple Choice

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_____________ studied how the characteristics of the job itself affected worker motivation.

A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

As the marketing director for Chipper's Golf Resort,you are making plans for the annual golf tournament,and trying to decide on the amount for the top three prizes.In past years,you successfully raised $25,000 through registration fees and sponsorship.You know that you could easily attract some great local talent if you make the top prize $10,000;but,can you afford to announce a $10,000 top prize at the expense of losing out on a portion of the registration fee when others decide not to participate? Using expectancy theory rationale that you learned in business class,you explain to the general manager that if you set the prize too high,several better than average golfers in the area will find their chances to be "out of their league" and will be unmotivated to participate or spend the money.Your analysis of the situation is reasonable.

In Maslow's view,social needs include the need to feel loved and accepted.

An important criterion that helps to determine the type of management style [Type A,J,or Z] that works best for firms is:

Maslow identified and categorized basic needs that most persons would like to satisfy,while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

In order to understand how to motivate the various generations,we need to understand each generation's preferred mode of communication.Look at the following chart and fill in the blank cell.

The best way for U.S.firms to become more competitive is to adopt the Type J approach to management.

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of an) _________ reward.

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

________ used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

Jimmy is a talented musician,and has already won a number of awards.Still,he practices about two hours every day,trying to reach his highest potential.Jimmy is motivated by self-actualization needs.

If "fun and stimulation" are rated as important job criteria by Millennials,which of the following might be a way to motivate this generation?

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Referring to the Reaching Beyond our Borders box titled,"Importance of Cultural Competency," why is this competency important in the business world?