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High-performance work systems have been essential in making organizations strong enough to weather the storm of a recession and remain profitable when the economy begins to expand after the recession.

A) True
B) False

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Kent, a manager at ITP Inc., was asked by his supervisor to sign a contract with a new supplier. The contract stated that the industrial waste released by the company would be released into a local river. Kent was against this idea of polluting the river with the waste, so he refused to sign the contract. In this scenario, Kent exercised his right of


A) freedom of conscience.
B) first refusal.
C) freedom of speech.
D) privacy.
E) free consent.

F) None of the above
G) A) and C)

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In the context of today's organizations, which statement is true of employees?


A) Employees are not easily replaced parts of a system; they are the source of a company's success or failure.
B) Employees have good substitutes when the substitutes are well trained and highly motivated.
C) Employees with high levels of the required skills and knowledge can be easily imitated.
D) Employees within an organization seldom perform critical functions.
E) Employees do not have the right to refuse to do what violates their moral beliefs.

F) A) and E)
G) A) and D)

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In the context of HRM functions, the activities of training and development include


A) making decisions on whether an organization will emphasize enabling employees to perform their current jobs, preparing them for future jobs, or both.
B) keeping track of how well employees are performing relative to objectives such as job descriptions and goals for a particular position.
C) attempting to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.
D) preparing and distributing employee handbooks that detail company policies and, in large organizations, company publications such as a monthly newsletter or a website on the organization's intranet.
E) establishing policies related to hiring, discipline, promotions, and benefits.

F) B) and D)
G) All of the above

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What is responsible for the shift in the job trend, from the use of narrowly defined jobs to the use of broadly defined jobs in organizations?


A) emphasis on innovation and quality
B) increased demand for low-skilled workers
C) increased focus on simplifying jobs
D) lack of competition
E) reduced use of team-based projects

F) B) and D)
G) C) and D)

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Identify the process through which an organization seeks applicants for potential employment.


A) orientation
B) training
C) recruitment
D) work analysis
E) job design

F) B) and E)
G) A) and C)

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In the context of human resource management, human capital refers to the


A) wages, benefits, and other costs incurred in support of HR functions in an organization.
B) cash, equipment, technology, and facilities that an organization uses.
C) tax-deferred value of an employee's 401(k) plan.
D) organization's employees, which add economic value to the company.
E) total budget allocated to the HR department in an organization.

F) C) and D)
G) B) and D)

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