Question 1

The primary goal of ergonomics is to reduce the information-processing requirements of a job.

Accepted Answer

A) True 
 B)False

Question 2

Incumbents are the best source of information for a job analysis.

Accepted Answer

A) True 
 B)False

Question 3

Paytonics Inc., a microchip manufacturing company, is hiring for the position of marketing manager for its new division. Patrick, the HR manager, considers the requirements of the job, including the necessary knowledge, level of proficiency, enduring capabilities, and other personality traits, such as persistence or motivation to achieve. Which document includes these considerations to help Patrick in selecting a candidate?

Accepted Answer

A)   job description
B)   job definition
C)   job evaluation
D)   job scope
E)   job specificationF) C) and E)
G) B) and C)

Question 4

Applying industrial engineering to a job essentially increases its complexity.

Accepted Answer

A) True 
 B)False

Question 5

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?

Accepted Answer

A)   The employees face few challenges already.
B)   The costs of employee errors are severe.
C)   The scope for employee errors is minimal.
D)   The employees do not engage in multitasking.
E)   The information-processing requirements of the job are minimal.F) C) and D)
G) A) and E)

Question 6

According to the Job Characteristics Model, ________ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Accepted Answer

A)   task knowledge
B)   task ability
C)   skill variety
D)   autonomy
E)   feedbackF) A) and B)
G) D) and E)

Question 7

In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Accepted Answer

A) True 
 B)False

Question 8

In which use of information technology is the technology reducing mental demands and the likelihood of errors?

Accepted Answer

A)   email notifications popping up on a clerk's screen while he is entering data
B)   software that creates a graph of daily production levels for a supervisor
C)   text messages arriving on a salesperson's phone while she is meeting with a client
D)   searches for office supplies that generate 12,000 results to compare
E)   instant messages from a supervisor who expects responses within a few minutesF) None of the above
G) A) and B)

Question 9

In terms of the Job Characteristics Model, feedback refers to the extent to which

Accepted Answer

A)   a job requiring completing a "whole" piece of work from beginning to end.
B)   employees are given the authority to make decisions.
C)   performance appraisals are perceived as transparent and fair by employees.
D)   a job requires a variety of skills to carry out the tasks involved.
E)   a person receives clear information about performance effectiveness from the work itself.F) All of the above
G) A) and B)

Question 10

Which strategy is used by the Occupational Safety and Health Administration to increase ergonomic job design?

Accepted Answer

A)   issuing regulations rather than guidelines for industries
B)   penalizing companies that allow employee participation in ergonomic redesign
C)   enforcing violations of its requirement that employers have a general duty to protect workers from hazards, including ergonomic hazards
D)   levying fines on employers who issue computers with keyboards instead of touchscreen tablets
E)   working with organizations to design workspaces in such a manner that they meet the standards of ergonomicsF) C) and D)
G) A) and D)

Question 11

Which statement is true of the Position Analysis Questionnaire (PAQ) ?

Accepted Answer

A)   It considers only the inputs of a work process, ignoring the outputs.
B)   PAQ reports are very useful for writing job descriptions or redesigning jobs.
C)   PAQ ratings cannot be used to compare dissimilar jobs.
D)   The descriptions in the PAQ reports are very clear and specific.
E)   The PAQ is meant to be completed only by job analysts trained in this method.F) A) and C)
G) B) and D)

Question 12

Job analysis can only be performed by certified external analysts of the U.S. Department of Labor.

Accepted Answer

A) True 
 B)False

Question 13

The tasks, duties, and responsibilities (TDRs) of a job are non-observable actions.

Accepted Answer

A) True 
 B)False

Question 14

According to the Job Characteristics Model, what best describes task identity?

Accepted Answer

A)   the extent to which a job requires a variety of skills to carry out the tasks involved
B)   the degree to which a job allows an individual to make decisions about the way the work will be carried out
C)   the extent to which a person receives clear information about performance effectiveness from the work itself
D)   the degree to which a job requires completing a "whole" piece of work from beginning to end
E)   the extent to which a job has an important impact on the lives of other peopleF) D) and E)
G) C) and D)

Question 15

What would be a benefit to the company if it plans on applying industrial engineering to existing jobs?

Accepted Answer

A)   Industrial engineering will increase the complexity of the work.
B)   Industrial engineering will eliminate the need for specialization in the job.
C)   Industrial engineering will make jobs less specialized and less repetitive.
D)   Industrial engineering will provide measurable and practical benefits.
E)   Industrial engineering will represent the best way to make jobs more meaningful.F) A) and B)
G) C) and E)

Question 16

According to Herzberg's two-factor theory, which factor would motivate individuals the most?

Accepted Answer

A)   meaningfulness of a job
B)   fringe benefits of a job
C)   shares of company stock
D)   salary and allowances
E)   periodic bonusesF) A) and C)
G) A) and B)

Question 17

In the context of work flow design, which best describes a position?

Accepted Answer

A)   the set of duties performed by a person
B)   a set of related duties fulfilled by many employees
C)   an aggregate of similar jobs
D)   the set of skills and abilities that is required of a person in a job
E)   the collection of tasks that constitute the complete organizational processF) A) and C)
G) A) and D)

Question 18

Paul's Pizza, a pizza chain, is known for its quick service. To make a pizza, employees must prepare the dough and add the sauce and toppings. Cooking happens next, followed by packaging. In this scenario, the employees of Paul's Pizza are engaged in

Accepted Answer

A)   work processes.
B)   task identities.
C)   group dynamics.
D)   job analyses.
E)   ergonomic activities.F) B) and E)
G) A) and E)

Question 19

Which statement is true of self-managing work teams?

Accepted Answer

A)   Team members' job duties are narrowly defined.
B)   Team members usually share work assignments.
C)   Team members' joint responsibilities are minimal.
D)   Team members only have the authority to schedule work.
E)   Team members are only responsible for their individual tasks.F) C) and D)
G) B) and E)

Question 20

Job analysis is so important to HR managers that it has been called the building block of everything that personnel do. List and describe the instances that demonstrate the advantages of using job analysis in various HR activities.

Accepted Answer

Almost every human resource management p...

Exam 4: Analyzing Work and Designing Jobs

In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Correct Answer
verified

Job analysis is so important to HR managers that it has been called the building block of everything that personnel do. List and describe the instances that demonstrate the advantages of using job analysis in various HR activities.

Correct Answer
verified
Almost every human resource management p...
View Answer

According to the Job Characteristics Model, ________ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Correct Answer
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In terms of the Job Characteristics Model, feedback refers to the extent to which

Correct Answer
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Incumbents are the best source of information for a job analysis.

Correct Answer
verified

Which statement is true of the Position Analysis Questionnaire (PAQ) ?

Correct Answer
verified

Correct Answer
verified

Which strategy is used by the Occupational Safety and Health Administration to increase ergonomic job design?

Correct Answer
verified

Which statement is true of self-managing work teams?

Correct Answer
verified

Paul's Pizza, a pizza chain, is known for its quick service. To make a pizza, employees must prepare the dough and add the sauce and toppings. Cooking happens next, followed by packaging. In this scenario, the employees of Paul's Pizza are engaged in

Correct Answer
verified

The tasks, duties, and responsibilities (TDRs) of a job are non-observable actions.

Correct Answer
verified

According to Herzberg's two-factor theory, which factor would motivate individuals the most?

Correct Answer
verified

In the context of work flow design, which best describes a position?

Correct Answer
verified

According to the Job Characteristics Model, what best describes task identity?

Correct Answer
verified

Correct Answer
verified

In which use of information technology is the technology reducing mental demands and the likelihood of errors?

Correct Answer
verified

Applying industrial engineering to a job essentially increases its complexity.

Correct Answer
verified

What would be a benefit to the company if it plans on applying industrial engineering to existing jobs?

Correct Answer
verified

Job analysis can only be performed by certified external analysts of the U.S. Department of Labor.

Correct Answer
verified

The primary goal of ergonomics is to reduce the information-processing requirements of a job.

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Correct AnswerverifiedShow Answer

Job analysis is so important to HR managers that it has been called the building block of everything that personnel do. List and describe the instances that demonstrate the advantages of using job analysis in various HR activities.

Correct AnswerverifiedAlmost every human resource management p...View AnswerShow Answer

According to the Job Characteristics Model, ________ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

Correct AnswerverifiedShow Answer

In terms of the Job Characteristics Model, feedback refers to the extent to which

Correct AnswerverifiedShow Answer

Incumbents are the best source of information for a job analysis.

Correct AnswerverifiedShow Answer

Which statement is true of the Position Analysis Questionnaire (PAQ) ?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which strategy is used by the Occupational Safety and Health Administration to increase ergonomic job design?

Correct AnswerverifiedShow Answer

Which statement is true of self-managing work teams?

Correct AnswerverifiedShow Answer

Paul's Pizza, a pizza chain, is known for its quick service. To make a pizza, employees must prepare the dough and add the sauce and toppings. Cooking happens next, followed by packaging. In this scenario, the employees of Paul's Pizza are engaged in

Correct AnswerverifiedShow Answer

The tasks, duties, and responsibilities (TDRs) of a job are non-observable actions.

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory, which factor would motivate individuals the most?

Correct AnswerverifiedShow Answer

In the context of work flow design, which best describes a position?

Correct AnswerverifiedShow Answer

According to the Job Characteristics Model, what best describes task identity?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In which use of information technology is the technology reducing mental demands and the likelihood of errors?

Correct AnswerverifiedShow Answer

Applying industrial engineering to a job essentially increases its complexity.

Correct AnswerverifiedShow Answer

What would be a benefit to the company if it plans on applying industrial engineering to existing jobs?

Correct AnswerverifiedShow Answer

Job analysis can only be performed by certified external analysts of the U.S. Department of Labor.

Correct AnswerverifiedShow Answer

The primary goal of ergonomics is to reduce the information-processing requirements of a job.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Almost every human resource management p...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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