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Exam 11: Motivating Employees

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Question 131

True/False

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Mark has just successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences as the result of his success is an example of an extrinsic reward.

A) True
B) False

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Question 132

Multiple Choice

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Mayo's findings at the Hawthorne plant led to which of the following assumptions about employees?

A) Workers are motivated if they receive high enough pay.
B) Pay is not the only motivator.
C) Motivation arises from needs.
D) All of the answers are true.

E) A) and B)
F) A) and C)

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Question 133

Multiple Choice

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The original goal of the Hawthorne studies was to determine:

Recent studies have shown that money can be used as a motivator.

According to expectancy theory,employees in a given organization tend to have very similar expectations.

Herzberg's findings suggest that many Canadian firms can improve motivation by helping their employees meet the esteem and self-actualization needs identified by Maslow.

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.

Which of the following practices would be most consistent with the views of Frederick Taylor?

Which of the following is the best example of extinction as the term is used in reinforcement theory?

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among workers.

Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.

Jerry has a great deal of faith in the abilities of his subordinates.He believes that most workers want to be productive,and will work hard if given the proper incentives.He also believes that most firms do not take full advantage of the intelligence and creativity of their employees.For these reasons Jerry favours a relatively free managerial style which allows workers to be flexible and creative in how they do their jobs,and empowers them to make and implement decisions.Jerry is a Theory Y-type manager.

In Maslow's view,social needs include the need to feel loved and accepted.

Herzberg's research identified several ___________ factors that did not necessarily motivate workers if they were increased,but could cause workers to become dissatisfied if they were missing or inadequate.

___________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

In order to motivate their employees,managers in poor nations should establish working conditions that focus on meeting their workers' self-actualization needs.

Social needs are the highest level of needs in Maslow's hierarchy.

Why is the trend toward Theory Y management found in many businesses today?

Frederick Taylor believed that workers would be more productive if they were allowed to decide for themselves which methods at work to use.