Question 1

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Accepted Answer

A) True 
 B)False

Question 2

The need for better-educated and self-directed workers has made it easier for managers to obtain the trust and loyalty of their workers.

Accepted Answer

A) True 
 B)False

Question 3

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Accepted Answer

A)  Conceptual
B)  Departmental
C)  Technical
D)  TacticalE) A) and D)
F) None of the above

Question 4

_____________ means giving employees the authority and responsibility to respond quickly to customer requests.

Accepted Answer

A)  Restructuring
B)  Delineating
C)  Empowerment
D)  IntrapreneuringE) B) and C)
F) None of the above

Question 5

How are managers today different from managers in the past?

Accepted Answer

A)  Managers today are more likely to reprimand workers.
B)  Managers in the past would use praise and gentle suggestions.
C)  Managers in the past were less loyal to their employer.
D)  Managers today emphasize teamwork and communication.E) B) and D)
F) A) and D)

Question 6

PMI is a:

Accepted Answer

A)  computer program used to help managers write mission statements.
B)  statistical technique used in the controlling process.
C)  problem solving technique used to evaluate possible solutions to a problem.
D)  rule of thumb used to determine how many employees should be managed by any single manager.E) All of the above
F) B) and D)

Question 7

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Accepted Answer

A) True 
 B)False

Question 8

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

Accepted Answer

A)  Energizing
B)  Provisioning
C)  Upgrading
D)  EmpoweringE) B) and C)
F) A) and D)

Question 9

Researchers have determined that all effective leaders have similar traits.

Accepted Answer

A) True 
 B)False

Question 10

When a firm makes use of SWOT analysis,one of its objectives is to:

Accepted Answer

A)  identify the best employees to fill each position within the organization.
B)  set specific short-term performance standards for each department.
C)  evaluate the desirability of issuing stocks or bonds in the current financial climate.
D)  identify the things it does well as an organization and the things it needs to improve.E) A) and B)
F) None of the above

Question 11

Because of advancements in technology,it is likely that you will work for the same company for most of your career.

Accepted Answer

A) True 
 B)False

Question 12

In comparing the types of skills used by managers at different levels within an organization,it is generally true that:

Accepted Answer

A)  top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills.
B)  first-line managers use mainly technical and human relations skills,while top managers devote most of their time to activities involving human relations and conceptual skills.
C)  the types of skills used by managers do not change much from one level of management to another.
D)  the specific skills used at different levels of management do vary,but conceptual skills are the most important at all levels.E) None of the above
F) A) and B)

Question 13

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Accepted Answer

A) True 
 B)False

Question 14

Ellison is a new employee at Merry Yacht Hotels.Walter is an employee that has been with the hotel chain ten years.Josephine,who oversees both of these employees,may find that she should use a different leadership styles with Ellison than with Walter.

Accepted Answer

A) True 
 B)False

Question 15

Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus.

Accepted Answer

A) True 
 B)False

Question 16

What are the qualities for a successful manager in the coming years?

Accepted Answer

A skilled communicat...

Question 17

A(n) __________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

Accepted Answer

A)  laissez-faire
B)  autocratic
C)  type A
D)  aristocraticE) C) and D)
F) A) and D)

Question 18

Because of the complex nature of their jobs,top managers spend most of their time developing and using technical skills.

Accepted Answer

A) True 
 B)False

Question 19

Middle managers usually are responsible for tactical planning and controlling.

Accepted Answer

A) True 
 B)False

Question 20

Tactical planning deals with setting long-range goals,while strategic planning develops the specific strategies needed to achieve the organization's tactical goals.

Accepted Answer

A) True 
 B)False

Exam 8: Management and Leadership

Ellison is a new employee at Merry Yacht Hotels.Walter is an employee that has been with the hotel chain ten years.Josephine,who oversees both of these employees,may find that she should use a different leadership styles with Ellison than with Walter.

Correct AnswerverifiedShow Answer

What are the qualities for a successful manager in the coming years?

Correct AnswerverifiedA skilled communicat...View AnswerShow Answer

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Correct AnswerverifiedShow Answer

A(n) __________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

Correct AnswerverifiedShow Answer

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Correct AnswerverifiedShow Answer

The need for better-educated and self-directed workers has made it easier for managers to obtain the trust and loyalty of their workers.

Correct AnswerverifiedShow Answer

In comparing the types of skills used by managers at different levels within an organization,it is generally true that:

Correct AnswerverifiedShow Answer

PMI is a:

Correct AnswerverifiedShow Answer

Middle managers usually are responsible for tactical planning and controlling.

Correct AnswerverifiedShow Answer

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

Correct AnswerverifiedShow Answer

Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus.

Correct AnswerverifiedShow Answer

Because of advancements in technology,it is likely that you will work for the same company for most of your career.

Correct AnswerverifiedShow Answer

When a firm makes use of SWOT analysis,one of its objectives is to:

Correct AnswerverifiedShow Answer

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Correct AnswerverifiedShow Answer

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Correct AnswerverifiedShow Answer

_____________ means giving employees the authority and responsibility to respond quickly to customer requests.

Correct AnswerverifiedShow Answer

Tactical planning deals with setting long-range goals,while strategic planning develops the specific strategies needed to achieve the organization's tactical goals.

Correct AnswerverifiedShow Answer

Researchers have determined that all effective leaders have similar traits.

Correct AnswerverifiedShow Answer

Because of the complex nature of their jobs,top managers spend most of their time developing and using technical skills.

Correct AnswerverifiedShow Answer

How are managers today different from managers in the past?

Correct AnswerverifiedShow Answer

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A skilled communicat...
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